ioni - AI Agents Platform

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ioni - AI Agents Platform

Introduction

What is ioni?

ioni is an AI Agents Platform that provides access to a vast array of AI technologies for various business needs, including AI Assistant, AI Chatbot, AI Search, AI Widget Builder, and Conversations Analytics.

Features of ioni

ioni offers a range of features that enable businesses to automate customer support, improve response accuracy, and reduce resolution times. Some of the key features include:

  • AI Assistant: Get 'ready to send' draft or instruct AI briefly on what you want to say to get an extended answer.
  • AI Chatbot: Automatically resolve typical customer inquiries with AI, just as human agents do.
  • AI Search: Search that provides genuine results for any queries.
  • AI Widget Builder: Create your personalized AI Chatbot Widget in a couple of clicks.
  • Conversations Analytics: Improve CSAT score by analyzing AI conversations with customers.
  • Chatbot to Human: Transfer your customer from AI chatbot to a human agent whenever needed.

How to use ioni

Using ioni is a three-step process:

  1. Add data: Add HTML and text pages to your AI database and start testing the chat.
  2. Create AI assistant: Create and customize a personal chatbot that perfectly matches the brand voice and your business visual style.
  3. Analyze conversations: Check answers and adjust your AI bot. Add questions from your support requests, check the answer and edit if needed. ioni will self-learn and automatically improve auto-responses.

Pricing

ioni offers a free trial, allowing businesses to unlock unlimited potential with AI. After the trial, businesses can subscribe to ioni's affordable products to continue using the platform.

Helpful Tips

  • Multilingual support: ioni's chatbot recognizes 80+ languages and automatically translates questions and answers.
  • Call to Action: Set conditions under which requests will be transferred to a human agent, and set a Call to Action - for example, invite the user to visit the office or book a call.
  • Data integration: ioni easily trains with your company data, which can be uploaded via HTML, Text, or by an individual URL upload option.

Frequently Asked Questions

  • What is the average response accuracy of ioni? ioni has an average response accuracy of 92%.
  • How does ioni improve agent productivity? ioni improves agent productivity by 88%.
  • How does ioni reduce resolution times for general questions? ioni reduces resolution times for general questions by 3x.